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This step D5 has the aim of choosing and verifying permanent corrective actions.
The aim is to quantitatively confirm that the selected correction or corrective actions will resolve the problem for the customer. (Verify the correction will actually solve the problem).
This section of the 8d report is to document the exact details of all Corrective Actions. The key is in the title of this step.
Choosing: List up the potential choices. Decide which ones to implement.
Corrective: Ensure the measures are "correcting" the problem.
Actions: Ensure the actions are actually carried out!
Verifying: Go back and check - is the problem really gone?
It is important to document these details for legal reasons: Should the 8D process not bring the desired results, the customer may, at most, sue your company or at the very least, move their business elsewhere.
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