Starting out on the total quality management journey requires careful planning. Without the planning you will not have a structured approach.
You have seen in our last page “What is Total Quality Management” what we are aiming for. Here we are suggesting how you can define total quality management for your organisation.
The key elements in the implementation and which need careful planning are:
You will need the total commitment of the Company management. Without their commitment, nothing will change and nothing will be made permanent. It is important that they show leadership, provide direction – simply take charge personally.
In the ideal world, the management make TQM a central focus and communicate that to all the employees.
There are a couple of planning issues that need to be taken into consideration
How good is any carpenter without a good toolbox? Well, it is the same with TQM. Decide on tools for prevention, problem-solving, concept mapping and train the people in these methods. You will find a great amount of these methodologies here on this site, check out
Plan a holistic approach to education and training within the company, not only on the tools and techniques you will use, but also on TQM.
Aim for a common understanding of what the approach is and how your company wants to use this approach to greatest effect.
The training should be viewed as an investment in the future of the business – as well as a means to develop the abilities and knowledge of the employees, helping them to realize their potential.
Promote continuous education and self development. In this way, the latent potential of employees will be released. Remember Knowledge is power.
Promote and facilitate employee participation and contribution to the continuous improvement process.
Seek out and listen carefully to the views of the employees and act on their suggestions. Ensure that everyone has a clear understanding of how their process(es) have an impact to the business as a whole. Make their role clear and make their contribution a rewarding experience.
Teamwork is one of the key features to involvement and without healthy teamwork, you will find it difficult to gain the commitment and participation of people throughout the company.
Recognize openly positive contributions and achievements. Celebrate and reward success.
In one company I worked for, there was an annual global reward ceremony for teams and their achievements. This was a major boost to creative and innovative improvements, with rewards for individual contributors, teams, global teams, etc. After the award ceremony, the results were widely publicized throughout the organisation.
Measurement of the key results of the company needs to be done, on both internal and external performance indicators. These indicators should arise from existing business measure be they competitive, generic or functional indicators).
By measuring the performance, you can assess whether the activities or your approach is meeting its strategic goals. This should lead to action plans to improve the meeting of objectives.
1. What is TQM
3. TQM Philosophers
4. Tools & Techniques
5. TQM Culture
6. TQM Pitfalls
Start Of Training
Go to Top of Total Quality Management Process