The Quality Management Review is the apex of the Quality System and is used to assess the progress and continual improvement of that System.
Top Management meet to assess the performance of the system against the organisations goals and objectives and to decide on what needs to be done to further improve the system.
Typically held once a year, all Quality Reporting is summarized and presented at this meeting so that decisions can be made what the next steps are in the development of the Quality approach of the company.
The frequency of the meetings must be increased in times of change, such as the introduction of a new certification programme, times of crisis or poor customer satisfaction results.
The aim of the Review is to assess the QM System for:
The following information should be prepared for the Review:
This is a list of topics for the meeting, which we ask you to adapt according to your companies own needs. Be aware that these are the bare minimum and should really be expanded upon.
A. ASSESSMENT OF QMS PERFORMANCE
A.1. Management System Progress
A.2. QMS Policy Modifications
A.3. QMS Objectives and Targets
B. REVIEW INPUTS
B.1. Results of Audits, Internal and External
B.2. Communication from External Stakeholders, Including Complaints from Customers
B.3. Summary of Process Performance / Product Conformance Results
B.4. Summary of Preventive and Corrective Actions
B.5. Follow-up actions from previous Management Reviews
B.6. Personnel Issues: Changes in staff, training needs, etc.
B.7. Changes or Events That Could Affect this Management System
B.8 Recommendations for Improvement
C. REVIEW OUTPUTS
C.1. Continuous Improvement Issues for this Management System:
C.2. Changes in Resources
C.3. New QMS Objectives for the coming year
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