Thank you for joining us on our short Total Quality Management Training. We have six pages in which we will cover the main aspects of TQM (Total Quality Management). Only with better information can you ever make an informed decision - so I hope the information that you find here will help you to introduce or improve the TQM in your business.
Let us start with understanding what TQM is:
Total Quality Management is a holistic methodology focused on managing Quality in an organisation.
This diagram nicely displays the change over time in the approaches to quality. Equally the Concerns of each stage developed. Here are the core focal points of each stage.
Total Quality Management
Source: Dale (1994)
Total Quality Management requires that the principles of Quality Management be applied in every section, level and function of an organisation.
It is very much a company-wide approach, with continual improvements being implemented by everyone in the organisation.
The emphasis towards Quality should pervade every person, activity and function. This in turn requires a broadening of outlook, of skills available and an increase in creative activities such as problem solving methods, decision making, conceptual etc., far beyond what is required to manage a Quality Assurance System.
This training is to help you understand how to do this.
This training consists of the following pages:
1. What Is TQM?
2. TQM Process
3. The Philosophy of TQM
4. TQM Tools & Techniques
5. TQM Culture
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